At Bargainbuys LLC, we are committed to providing customers throughout the United States with a secure, transparent, and reliable shopping experience.
We understand that delivery, order, or payment issues can occasionally occur. This policy explains how customers may contact us for assistance and how payment disputes or chargebacks are handled.
Contact Us About an Order Issue
If you experience a problem with an order, we encourage you to contact our customer-support team before opening a payment dispute.
Contacting us first may allow us to review the issue and provide a faster resolution under our published policies.
Support Email: support@bargainbuysllc.shop
Telephone: +1 (757) 757-8854
Response Time: We aim to respond within one business day.
When contacting us, please include:
- Your full name;
- Order number;
- Email address used during checkout;
- A description of the issue; and
- Relevant photographs or tracking information, where applicable.
Contacting us first does not limit your right to contact your bank, card issuer, or payment provider.
Common Order Issues
Delayed or Missing Delivery
If an order has not arrived within the estimated delivery period, contact us so that we can review the tracking information and, where appropriate, initiate an investigation with the shipping carrier.
Delivery timeframes and tracking procedures are explained in our Shipping Policy.
Damaged, Defective, or Incorrect Order
If an order arrives damaged, defective, incorrect, leaking, expired, or with compromised packaging, email us promptly.
Please include clear photographs of:
- The received item;
- The shipping package;
- The shipping label; and
- The damage or other reported issue.
We will review the information and provide an appropriate resolution according to our Return & Refund Policy.
Return or Refund Request
Return eligibility, return instructions, refund conditions, and processing timeframes are explained in our Return & Refund Policy.
Approved refunds are issued to the original payment method whenever possible.
Duplicate or Incorrect Charge
If you believe you were charged more than once or charged an incorrect amount, contact us with your order number and the relevant transaction information.
Do not send your complete card number or card security code by email.
Unauthorized Transaction
If you do not recognize a transaction and believe your payment method was used without permission, contact your bank, card issuer, or payment provider immediately.
You may also notify us at support@bargainbuysllc.shop so that we can review the associated order information.
Understanding Chargebacks
A chargeback is a payment dispute submitted through a bank, card issuer, or payment provider.
The payment provider independently reviews the dispute according to its own rules, evidence requirements, and processing timelines.
You may contact us first so that we can investigate the issue, but you are not required to do so before exercising any rights available through your payment provider or applicable law.
Responding to a Payment Dispute
If a bank, card issuer, or payment provider asks us to respond to a dispute, we may provide relevant records, including:
- Order information;
- Payment confirmation;
- Billing and shipping information;
- Carrier tracking and delivery records;
- Customer-support communications;
- Return or refund records; and
- Other information directly related to the disputed transaction.
Information will be provided only as reasonably necessary to investigate and respond to the dispute.
Refunds and Open Disputes
When a chargeback is already open, the payment provider may control the transaction and its outcome.
In some cases, we may be unable to issue a separate refund while the same transaction is under active review. This helps prevent duplicate reimbursements for a single transaction.
After the dispute is resolved or withdrawn, any remaining eligible refund will be handled according to our Return & Refund Policy and the payment provider’s procedures.
Fraudulent or Abusive Disputes
Suspected fraud, intentionally false claims, repeated abuse, or unauthorized use of payment information may be investigated according to applicable law and the payment provider’s rules.
Nothing in this section affects a customer’s right to raise a genuine order concern or submit a legitimate payment dispute.
Contact Information
For order concerns, delivery issues, refunds, or payment questions, contact:
Business Name: Bargainbuys LLC
Support Email: support@bargainbuysllc.shop
Phone Number: +1 (757) 757-8854
Business Hours: Monday through Friday, 9:00 AM–5:00 PM Eastern Time (ET / EST–EDT)
Business Address: 136 Northfield Dr, Saltillo, Mississippi 38866, United States